About this role:
The Management Supervisor is both the lead and the lifeline for our clients, who drives the business built on knowledge, experience, integrity and trust. Trust with our clients and equally important trust with the Greenhaus team. The Management Supervisor brings a point of view and pragmatism. But should also be engaged in driving innovation and creative excellence.
In short, the Management Supervisor the lead in making our clients and subsequently Greenhaus, a success.
The Management Supervisor actively manages the service expectations of the client through open and honest discussions between agency and client management. It is imperative the Management Supervisor builds and maintains a solid client relationship based on mutual trust and respect through the creation of a customized team. The Management Supervisor partners with Creative, Strategy and Operations Leads to deliver work that is innovative, on strategy and within budget and timing parameters.
Responsibilities:
• Responsible for profitable and incremental growth by identifying new opportunities and adding new assignments
• Manages the day to day key agency clients
• Ensures successful development and completion of the client engagements
• Maintains a superior relationship with all departments in the agency and understands the strategic goals of the account and contributes to their communication of the agency team
• Ensures the agency is meeting client objectives, leading the category and delivering its highest quality
• Maintain stellar client performance reviews and manage team attrition Responsible for managing direct report staff and junior account team members, ensuring their continued development
• Builds client business – identifies short term and long-term opportunities, business building as well as learning
• Seeks out new assignments from client
• Reports regularly on account performance
• Identifies best and new practices, which drive efficiency and effectiveness of the agency to deliver against the client objectives
• Develops new initiatives through a thorough understanding of the client’s content area Aggressively pursues new ways to contribute to overall agency and client revenue profitability
Qualifications
• Must be an industry leader with 8-10+ years of related experience
• Client relationship expert and someone who is effective building new client relationships
• Must have strong interpersonal skills to foster optimal departmental relationships
• 5+ years of management experience managing other account team members with varying degrees of experience
• Excellent communication skills, both written and oral
• Highly organized and detailed oriented
• Detailed knowledge of several areas including Online advertising, Email marketing and Web Development
• Strong leader who is motivated and a team builder
• Experience with budgets and finance savvy
To apply:
Email resume to pwhitbeck@greenhaus.com